What support does ProofTec offer?
We offer email support and aim to respond within 48 hours. If you
need assistance, email us at
[email protected]
and we'll be happy to help.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan, but it depends on
whether you have a monthly or yearly plan.
-
Monthly: You can upgrade or downgrade
anytime. Upgrades take effect immediately, and downgrades
start at the end of your monthly billing period.
-
Yearly: Upgrades are allowed at any time.
You'll just pay the difference for the rest of your plan.
Downgrades aren't available until your plan renews.
To change your plan, email us at
[email protected].
Do I need a special device to take the images?
No, we support most Android and iOS devices, including phones and
tablets. If you're unsure whether your device is supported,
email us at
[email protected]
and we'll be happy to help.
Does ProofTec integrate with quoting packages?
Yes, we offer integrations with some quoting packages.
Contact us
to learn more about our current and upcoming integrations.
Is my data safe and where is it stored?
Yes, your data is safe. All images and metadata are stored on the
Amazon Web Services (AWS) Cloud in Australia, which follows
industry-leading security practices to protect your information.
Can I cancel my plan at any time?
Yes, you can cancel anytime with no lock-in periods. If you cancel, you'll still have access to ProofTec until the end of your current billing period, whether it's monthly or yearly.
What payment methods do you offer?
We accept all major credit cards and, in select countries, direct debit.
